User guide
This guide helps you understand the different pages and their components to help you create the best possible experience for your users.
All pages
On all pages, you will find a menu allowing you to move from the LifePass Studio to the different sections and features offered by Authentify It.
This menu allows you to move to:
Dashboard: To view all your statistics
Brand: To view and modify your brand settings
Products: To view all your created products, manage them, and create new ones
Vouchers: To create and assign vouchers to your products
Notification: To engage your users through SMS or push notifications
Logout: To log out
Dashboard page
The dashboard allows you to obtain all the interesting statistics thanks to the Authentify It solution. These statistics are divided into two parts:
General:
In this section you will find the general statistics of your workspace:
Total scans: The number of times your products have been scanned by your users
Total claims: The number of times your products have been claimed by your users
Total transfers: The number of times users have transferred ownership of their products to another user
Active customers: The number of your users who have performed an action on Authentify It related to your product (e.g., view it, view rewards, transfer, etc.)
Most scanned item: Allows you to know the most successful product, combining the number of scans, claims, and transfers
Most recent scans: Allows you to see in real time which three products were last scanned
Discount code clicks: Allows you to analyze the interest your vouchers have on users
Revenue from Authentify traffic: A graph giving you an overview of the revenue generated (based on the price you have linked to the Authentify product. Only claims are counted)
Top Performing items: You'll find the three products that represent the majority of user actions.
Map widget: An interactive map, with a button to open it in full screen, that shows you where your products are scanned or claimed around the world.
Also, for each numerical statistic, you have a performance indicator based on the selected filter. Example: if the filter is "day", the indicator will be based on the last 24 hours.
Product:
In this section you will find the statistics specific to the selected product:
Total scans: The number of times this product has been scanned by your users
Total claims: The number of times this product has been claimed by your users
Total transfers: The number of times users have transferred ownership of this product to another user
Discount code clicks: Allows you to analyze the interest your vouchers have on users
Revenue from Authentify traffic: A graph giving you an overview of the revenue generated for this product (based on the price you linked to the product via Authentify. Only claims are counted)
Map widget: An interactive map, with a button to open it in full screen, that shows you where this product is scanned or claimed around the world
To switch to product statistics, you must select a product in the "Select an item" filter at the top of the dashboard. To the right of it, you also have the time filter:
Day
Week
Month
Year
This time filter is applicable to general statistics or product statistics.
You also have a "Reset filters" button to return to the default settings.
Brand page
On this page you will find the saved settings of your brand:
Logo: Your logo
Brand name: The name you registered with Authentify It
Brand description: A text introducing you (optional)
Brand colors: The colors that determine the design of the LifePass Studio for you, as well as the LifePass Application for your users
Brand banner: One or more of your sponsors' logos
At the top left you will find a breadcrumb trail allowing you to locate yourself in your movements through the LifePass Studio.
At the top right you will find a button ("...") allowing you to:
Edit your brand: Modify various general settings
Create with AI: Re-customize the logo, colors, etc. using our AI if you don't want to do it manually, or see what our AI has found about you.
Brand form
Edit
By clicking on "Edit" on the "Brand page", you will arrive at multiple forms allowing you to fully customize your brand.
A first form allows you to personalize general information about your brand:
Logo: In light and dark mode (only dark mode is used; light mode is used for the "Art" use case by specifying a quaternary color).
Name: Your brand name. This name is sensitive; you cannot use a name that already exists on Authentify It. If you suspect someone is using your name, contact the Authentify It team immediately.
About: A description of your brand (optional).
About banner: A high-definition banner image, useful for the "about" section of your products (optional). Used only in the "Event" use case.
About sub icon: A high-definition icon that will be added to the left of your banner (optional). Used only in the "Event" use case.
A second form allows you to customize the basic information of your brand:
Next release: Adds a live timer to notify your users of your next release. Only used in the "Art" use case.
App background: Allows you to add a background image behind your product on the full page (optional)
Colors: All the colors useful to personalize the visual experience of our LifePass Studio and our LifePass Application:
Primary: Used for main elements
Background: Used to fade into the background of applications
Tertiary: Used for "Calls to Action"
Text color: Indicates the color of text in applications
Quaternary: Also used for the background
A third form allows you to customize your Upsells.
This form is a "multi form" which allows you to add a component with the same structure multiple times. For each component you can add:
A title: Example: "Exclusive rewards"
A description: Example: "Be in with a chance of winning exclusive member-only prizes."
An icon: An image or icon representing the upsell
A background: An image that will be displayed behind your icon, title, and description to highlight them
Example of Upsell made with this third form:
Once the Upsell is set up, you can click the "Add" button to save its status and add a new one. There is also a "Clear" button to clear the Upsell form.
Once added, you'll see it just below the form. You can add as many upsells as you want, but we recommend not adding more than two main upsells to maintain good visibility.
The added upsell can be edited by clicking the pencil button, or deleted by clicking the red cross.
A fourth form allows you to display a donation block if you support one or more charities. Like upsells, this is a multi-form, so you can add multiple donation blocks. A donation block contains:
Title: Example: "Donate to our community group"
Description: A short text explaining what the association does
CTA Label: The name you want to indicate in the button, example: "Donate now"
External link: An external link redirecting the user to the association's website to make a donation
A background image: A high-definition image that will be used as the block's background
You can then add this block by clicking the "Add" button, and recreate a new one if you wish. The block will appear on the right side of the form. You can edit it by clicking the pencil button or delete it by clicking the red cross.
A fifth and final form allows you to customize the visual template of the claim page, located below the upsells. It's also a multi-form, allowing you to add sections.
Example template:
Start by adding a title to your template. Then, to add a section, you will need to click on the "Add Section" button. Once clicked, you can close it by clicking on "Close Section"
You can then add:
Section type: Choose whether you want an image with text next to it, or a strip.
Title: Add a title to your section, for example: "Unlock exclusive member content."
Description: Add a description to accompany your title.
Text position: Allows you to choose the layout of the image with its text.
Image: A high-definition image or icon (for a strip).
Once the section is complete, you can click the "Add" button to add the section to your template. You can add as many as you want.
Finally, once you have completed the forms or modified the sections that interest you, click on the "Continue" button to save your changes. A small message will appear at the bottom right to inform you that the changes have been made successfully.
Create with AI
By clicking "Create with AI," you'll be asked to confirm your choice or if you prefer to edit your brand manually. Editing manually refers to the edit section above. Otherwise, you'll launch the AI search.
As you continue, you'll be asked to add your brand's URL. This can be your official website, your shop, or whatever you like. Once you've entered it, you can click the "Create" button. A "Back" button is also available to go back.
By clicking on create, our AI will retrieve the information relating to your URL, and show you the deduced result:
A logo: Our AI shows you the most relevant logo, but you can click on it to see all the other logos our AI has found.
Your brand name.
A description: Our AI will look for how you describe your brand.
Your colors: Our AI will retrieve your main colors (based on the URL sent) and organize them in a way that is relevant to the visual rendering of the LifePass Studio and the LifePass App.
A "Save" button allows you to overwrite your settings with those of the AI (modifiable later). A "Back" button allows you to go back.
Products page
This page allows you to view all of your products created in LifePass Studio. If you haven't created any yet, a prompt will encourage you to create your first product with a call to action.
If you have products, on each of their cards, you will find at the top right of the card a button ("...") which allows you to access quick actions:
Add Certificate: Takes you directly to the section to generate a new claim URL for your product
Delete: Deletes the product
At the top right of the main page, you will find a "Create" button allowing you to create a new product.
By clicking on a product card directly, you will be redirected to the corresponding form, allowing you to edit it.
Product form
By clicking on the "Create" button, you will have to follow 3 steps to create your product.
Step 1
At the top of the page, there's a step indicator to help you know where you are. In this first step, there's a LifePass Studio demonstration video in the middle of the page that covers this entire guide in video.
Below you will find a "Skip" button and at the top right of the screen a "Next Step" button. These two buttons allow you to go directly to step 2.
Step 2
In this step, you will need to choose which use case (theme) you want to apply to the product. You will have the choice between all the themes available in the LifePass Studio. At the bottom of each theme card, you will have a "Choose [Theme]" button. Clicking this button will take you to step 3.
Step 3
This final step is the key to creating your product. We'll walk through each form that corresponds to an element of your product.
Details
This form allows you to record the main information of your product:
Product shop URL: Enter the URL where users can purchase your product (optional)
Name: Your product name
Category / General name: Example: "Jersey", "Helmet", "Fanpass", "Frame", etc.
Contact email: An email address users can use to contact you
Description: A description of your product
Product price:
Amount: The amount of your product
Currency: The currency used
Set: A button that allows you to save the price once it has been entered
Product sub-logo: An image that will replace the product image in the 3D map. (Used in the "Event" use case only)
Creation country: The country where your product was created
Image: A high-definition image of your product. Prioritize PNG/SVG images without a background
Background: A background image to showcase your product
Splashscreen video: A teaser or explanatory video of your product that will appear before the claim page, once the product is scanned (optional)
Once you have completed the form, you can click on the "Next step" button at the top right of the screen to move on to the next form.
Clicking this button after this first form will create the product at Authentify and change the general display of product creation.
Once done, you will see that the "Details" step is checked. At the top right of the screen you will see 3 new buttons:
Proof of Purchase Codes (EPOS): Allows you to manage your EPOS codes if you choose to add EPOS security to your product (see URL form section).
Generate Life Pass URL: Allows you to create a URL that you can save to an NFC chip or QR code to allow your end users to claim this product on Auth It.
Continue: Which is the renamed Next Step button.
Video galleries
This form is a multi-form. Start by giving your gallery a title, then below that title, you can add all the videos you want (one by one) to the gallery. Once the gallery has all the videos you want to share, click "Continue." This will "check" the Video Galleries section and move you to the next form.
Image galleries
This form is a multi-form. Start by giving your gallery a title, then below that title, you can add all the images you want (one by one) to the gallery. For each image, you can add a title and a description. Then click "Add" between each image to save it.
Once the gallery has all the images you want to share, click "Continue." This will "check" the Image Galleries section and take you to the next form.
Multi banner
This form allows you to add a banner slider to your product. These banners allow you to highlight events or information to your users. To add a banner, you must:
External link: A link that will redirect the user to your desired destination after clicking on the banner.
Image: Your banner image.
Then click "Add" to add your banner. You can add as many as you want.
The banner will be added to the right of the page, in the "Preview" section. You can edit a banner by clicking the pencil button, or delete it by clicking the red cross.
Once completed, click "Continue" to save and move on to the next step.
Schedule Events
This form allows you to detail the schedule of your event. To do this, you can:
Add a banner: A high-definition image that will appear at the top of the page
Then for each step of the event you need:
Title: A title for the stage, for example: "Festival Open"
Start Date & Time: Add the start date and time of the stage
End Date & Time: Add the end date and time of the stage
Background Image: An image representing the stage
Then click "Add Event" to add the step. You can add as many steps as you want, by day, hour, or minute. Sorting is automatic on the LifePass App, which will display the steps by day, based on start and end times.
Once completed, click "Continue" to save and move on to the next step.
Shops
This form allows you to highlight secondary products on the product page that you would like to offer to your users.
Start by adding a banner to this page (optional), then fill out the form.
It is a multi form, which itself has a multi form.
You can create multiple categories, which have multiple products.
To create a secondary product category you must:
Title: Give your category a title. Example: "Merch", "Souvenirs", "Goodies"
Next we will add products.
For each product:
Product name: The name of the product
External link: A URL that will redirect the user to purchase the product
Price amount: The price of the product
Currency: The currency used
Product image: A high-definition image of the product
Once you've completed the product form, click "Add Product to Category." This will reset the product form and add your product to the category. You'll find the created product at the bottom of the form. You can edit it by clicking the pencil button, or delete it with the red cross.
You can add as many products as you want to the category. Once all the products are created, click on the "Add Category" button which will save the category and allow you to create a new one.
This category will be displayed on the right side of the screen, in the "Categories preview" section. You can edit a category by clicking the pencil button or delete it by clicking the red cross.
Once completed, click "Continue" to save and move on to the next step.
History
In this form you will be able to add a story to your product in the form of a timeline. For each story point you want to add, you will need to:
Title: A title of the history piece
Description: A description of the moment
Date: The date the moment took place
Image: An image that captures the moment
Once you've completed the form, click "Add" to save the moment. You can add as many as you want.
Once completed, click "Continue" to save and move on to the next step.
Reward
This form allows you to create raffles to allow your users to win exclusive gifts.
You can add a banner at the top of the page, then you can start creating raffles:
Image: This can be an image of the prize
Title: An engaging title
Description: A description of the game
Call to action label: The name you want to add to the participation button, for example: "Participate now" or "Enter pricedraw"
Date: When the game is available
Then contact Authentify It to define the characteristics of the draw.
Once the reward is filled, click "Add Reward" to save it. It will be visible on the right side of the screen, in the "preview" section. You can modify a reward by clicking on the pencil button, or delete it by clicking on the red cross.
You can add as many rewards as you want.
Once completed, click "Continue" to save and move on to the next step.
Flippable card style
This form allows you to customize the 3D card available in the user's passport. You can customize the front and back, choosing two styles:
A background image
A color gradient
Once completed, click "Continue" to save and move on to the next step.
Booklet
This form allows you to promote a booklet. The required information is:
A banner at the top of the page (optional)
A presentation image
Title: A title for your booklet
Description: A description that makes people want to order the booklet
Call to Action label: A name you want to give the user to want to order the booklet
External URL: The link to order the booklet
An asset: An image that will be at the top of the presentation block
An image slider: Add multiple horizontally scrollable images to present the booklet
A second form is available to customize the booklet widget displayed in the footer on most pages of your product:
An image: Your booklet's image
A background: To highlight the widget
Title: The booklet's title
Subtitle: A subtitle or tag
Description: A short description of the booklet
Call to action label: The name you want to give the button
External url: A URL to redirect the user to. It can be the same as before or somewhere else.
Once completed, click "Continue" to save and move on to the next step.
Apple & Google Pass builder
This form allows you to customize (according to the available limits of Apple & Google) the pass that the user can install on their phone.
You can start by choosing the type of pass you want to build (Ex: Membership, loyalty, ...)
Then you can complete with:
QR Code: Choose what is displayed when scanning the QR Code inside the pass
Pass color: Choose the color of the pass
Text color: Choose the color of the text
Favicon logo & @2x: Choose the logo to display in the pass
Thumbnail & @2x: Choose the product image to display in the pass
Once completed, click "Continue" to save and move on to the next step.
URL form
This form allows you to create the final URLs that you can install on your physical products so that your users can claim the product on Authentify It.
It consists of three parts:
Quantity: The number of URLs you want to generate
Multi-owner: Useful for mass markets, indicating that multiple users can claim the product (do not use on products with a small, defined supply)
Proof of Purchase Security: Security that applies when claiming the product, and will ask the user for a code to prove their purchase
EPOS security can be managed in several ways:
Via automatic connection from your shop: When a user purchases from your shop linked to your Authentify It Studio, they will receive an EPOS code by email.
On the receipt: If your payment system is compatible, it can call multiple webhooks from our Studio to display the code on your receipt.
Via merchant sharing: From the LifePass Studio and in the "EPOS Code" section of this guide, you can send a code yourself by email or SMS to a user.
EPOS Code
When you click the "Proof of Purchases Codes" button at the top of your product page, a modal will activate allowing you to:
Download all generated codes in CSV format.
Close the modal by clicking the cross next to the download button.
Quantity: Generate the desired quantity of codes (a code is a one-time use only). Enter the quantity and click "Enter ->"
A summary table of your codes: All your codes will appear here with their status (used or not). A search bar allows you to search for a specific code, and the double-arrow button allows you to refresh the table.
Along with a code, you have the option to share it with a user. Choose between email and SMS, enter the user's email or phone number, and Authentify It will send the user a link to claim their product, along with the code to use as proof of purchase.
Vouchers page
This page allows you to view all the vouchers you have created, in table format. You will find:
The image associated with the voucher
The voucher title
The promo code
Its expiration date
A button to delete it
At the top right of the page there is a "+ Create" button to create a new Voucher
Voucher form
By clicking on the "+ Create" button, you will arrive at a form to create a new voucher.
First, you must select one or more products in "Select Product." The selected products will receive the voucher. Products not selected will not receive it. The product selector is a voucher creation accelerator. Rather than manually creating it multiple times for each product, you can create a dozen (or even more) vouchers at the same time just by selecting several products. Select two products, and two vouchers will be created (one for each). Each voucher remains independent.
Then create your voucher:
Title: The title of your voucher
Promo code: The promo code the user can use
External link: A link to your store to redeem the promo code
Expiration date: The voucher's end date
Description: A description of the voucher
Image: An engaging image for your voucher
Once you've completed the form, click the "Create" button in the bottom left corner to create your voucher. It will be automatically sent to users who own a product you've selected.
Notification page
On this page, you will be able to engage your users by sending them SMS or Push Notifications.
To do this, you need to select the users who will receive this/these notifications. To select them, choose the products you want; all their owners will receive the notification.
Once the product(s) have been chosen, the notification creation form is displayed:
Select SMS: This will send an SMS to all users who have registered their phone numbers and accepted SMS notifications.
Select Push: This will send a push notification to all users who have installed a pass on their phone for the selected product and who have accepted push notifications.
Once you have chosen the notification method, a text field appears. This field is the text you want to send as a notification.
Once you have written the text, click on "Add Notification", which allows you to save the notification in the "sending list" on the right of the page.
This allows you to wait before sending the notification, if you want to send an SMS and a Push at the same time.
When you are ready to send the notification(s), click the "Send notification" button in the bottom right corner of the screen. This will send the notifications from the sending list.
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